Core Values

1. Customer focused

2. Accountability and Transparency

3. Integrity

4. Impartiality and gender equity

5. Professionalism

6. Creativity and Innovativeness

7. Commitment and dedication to duty

8. Efficiency and effectiveness

Core Functions

1. Agriculture services

2.  County Health services

3. Control of air pollution, nose pollution and other public nuisances and outdoor advertising

4. Cultural activities, public entertainment and amenities

5. County Transport

6. Animal control and welfare

7. Trade development and regulation

8. County Planning and development

9. Pre-primary education, village polytechnics, home crafts centers and childcare facilities

10. Implementation of specific national government policies on natural resources and Environment conservation.

11. County Public works and services

12. Firefighting services and disaster management

13. Control of drugs and pornography

14.Ensuring and Coordinating the participation  of communities and locations in government at the local level and assisting communities and locations to develop the administrative capacity for the effective exercise of the functions and powers and participation in governance at the local level.

 Customers’ Rights

Services - Customers have a right to quality, prompt and satisfactory services from all staff of the county.

Information - Customers are entitled to complete timely and accurate information on your rights and delegations under the various laws being implement by this county.

Impartiality - It is the duty of the county to exercise fairness and neutrality in service delivery to customers.  Customers have a right to demand the same in accordance with laws and laid down procedures.

Courtesy  - Customers have a right to be treated with utmost courtesy in all customers dealing with the county staff.

Privacy and confidentiality - Information provided to the county relating to customers will be treated with utmost confidentiality and used only for lawful purposes.

Identification - Customers have a right to demand to see the identification of the county’s officials serving them at all times.  Customers have also a right to seek confirmation of identity of the officers from the nearest county’s office if in doubt.

 Customers’ Obligations                                                

Information - Customers have an obligation to provide this county with accurate and time  information to facilitate prompt action.

Procurement regulations - All suppliers and contractors are expected to observe rules and regulations on procurement of work, goods and services.

Corruption - It is criminal offence to compromise with any of the county staff.

Respect  - Customers have an obligation to give the county’s staff maximum cooperation and accord them due respect and freedom to carry out their lawful duties.  Customers should not intimidate, abuse, threaten or influence officers in any manner whatsoever whether financially or otherwise.

Payments - Customers are required to promptly settle for services rendered.

Feedback - Customers are encouraged to provide feedback on the quality of our services to assist us improve our service delivery.

Complaints and Reporting Procedures

Customers are encouraged to make genuine complaints and suggestions to the sub-county administrators addressing in person, by post, telephone, fax, e-mail and in suggestion  box provided.